Welcome to the Budget Coal FAQ page. Here you’ll find answers to some of the most common questions about our products and services.
General Questions
1. What is Budget Coal?
Budget Coal is a leading provider of high-quality, efficient, and environmentally friendly smokeless fuels. We specialize in products like Clear Flame Coal Ovoids and Calco, designed for effective home heating.
2. Why should I choose smokeless fuels?
Smokeless fuels are designed to burn with minimal smoke, making them more environmentally friendly and suitable for use in smoke control areas. They also produce high heat output and less ash, making them more efficient and easier to clean up.
3. Where are your deliveries dispatched from?
All our deliveries are dispatched from our depot in Belfast. We use a hand picked third party delivery service that don’t drop the pallet but stack and even take payment on delivery.
Ordering and Delivery
1. How can I place an order?
You can place an order through our website or by contacting our customer service team via phone or email.
2. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards, debit cards, and online payment services. For more details, please refer to our payment options at checkout.
3. Do you offer delivery services?
Yes, we offer delivery services. Please note we use third-party couriers for all deliveries who take the extra mile to stack your coal, so you no longer have to deal with kerbside delivery. Delivery times and costs may vary depending on your location. Please refer to our delivery information page for more details. All our orders are dispatched from our Belfast Depot
4. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.
Returns and Refunds
1. What is your return policy?
We accept returns of unopened and unused products within 30 days of purchase. For more details, please refer to our return policy on our website.
2. How do I request a refund?
To request a refund, please contact our customer service team with your order details. We will guide you through the process.
3. What if my order is damaged or incorrect?
If you receive a damaged or incorrect order, please contact our customer service team immediately. We will arrange for a replacement or refund as necessary.
Customer Support
1. How can I contact customer support?
You can reach our customer support team via email at [email protected]. Our team is available to assist you with any questions or concerns.
2. Do you offer advice on choosing the right fuel?
Yes, our knowledgeable team is happy to help you choose the best fuel for your needs. Feel free to contact us with any questions about our products.