Welcome to Budget Coal’s Delivery Terms page. Here you will find important information about our delivery process, policies, and what you can expect when you order from us. All Deliveries are dispatched with a third party courier from our Co. Fermanagh Depot.
Delivery Service
a. Delivery Providers
We use third-party couriers for all deliveries. Our couriers are committed to going the extra mile to stack your coal, moving beyond standard kerbside delivery to ensure your order is handled with care and placed where you need it. All Deliveries are handled from our Co. Fermanagh Address.
b. Delivery Areas
We offer delivery services across Ireland. We cover Co. Clare, Longford, Leitrim, Mayo, Westmeath, Limerick, Sligo, Tipperary, and Offaly subject to confirmation. However, certain remote locations may have restricted delivery options or additional charges. Please check our delivery coverage map or contact us to confirm if we deliver to your area. All Deliveries are dispatched from our Co. Fermanagh Depot
Order Processing and Dispatch
a. Order Confirmation
Once you place an order, you will receive a confirmation email with the details of your purchase and estimated delivery time
b. Processing Time
Orders are typically processed within 10 business days. If there are any delays or issues with your order, we will notify you as soon as possible.
c. Dispatch Notification
Once your order has been dispatched, you will receive an email with a tracking number and a link to track your delivery.
Delivery Timeframes
a. Standard Delivery
Next Delivery Date is 29th & 30th of August. Please note that delivery times are estimates and can be affected by factors such as weather conditions, courier schedules, and other unforeseen circumstances
b. Delivery Delays
While we strive to meet our delivery timeframes, delays can occasionally occur. We will keep you informed of any significant delays and work to resolve them as quickly as possible.
Delivery Charges
a. Delivery Costs
Delivery costs are calculated based on the size of your order and your delivery location. The total delivery charge will be displayed at checkout before you confirm your order.
b. Free Delivery
We offer free delivery on orders. For orders below this amount, a delivery charge will apply.
Delivery Process
a. Delivery to Your Location
Our couriers will deliver your order to the specified address. They will also help stack your coal in your preferred location, going beyond standard kerbside delivery to better meet your needs.
b. Delivery Confirmation
You may be asked to sign for your delivery upon receipt. This confirms that your order was delivered in good condition.
Issues with Your Delivery
a. Damaged or Incorrect Orders
If you receive a damaged or incorrect order, please contact our customer service team immediately. We will work with you to resolve the issue, including arranging for a replacement or refund if necessary.
b. Missed Deliveries
If you are not available at the delivery address when the courier arrives, they may leave a notice with instructions for re-delivery or collection. You may be required to arrange a new delivery time or pick up your order from a local depot.
Delivery Restrictions
a. Restricted Items
Certain items may have delivery restrictions due to legal or safety reasons. If any of your items fall into this category, we will inform you at the time of purchase.
b. Access Issues
Please ensure that the delivery location is accessible for the courier. If there are any access issues or specific delivery instructions, please provide these details at checkout.
Contact Us
If you have any questions or concerns about your delivery, please reach out to our customer service team. We are here to help you and ensure that your delivery experience is as smooth and satisfactory as possible.
Review of Delivery Terms
We may update these Delivery Terms from time to time. Any changes will be posted on this page, and your continued use of our services constitutes your acceptance of the updated terms.
Thank you for choosing Budget Coal. We look forward to providing you with excellent products and services.